EU Right of Withdrawal & Return

At Seriously Happy, we want you to be happy with what you ordered. If you are purchasing as a consumer within the European Union, you also have specific rights under EU consumer law when shopping online.

This policy explains your right of withdrawal, how to request a return, and how refunds are handled.

14-Day Right of Withdrawal

If you are an EU consumer purchasing eligible goods online, you have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period begins after you, or a person designated by you other than the carrier, receives the goods.

If items from the same order are delivered separately, the withdrawal period begins after delivery of the last item from that order.

If the final day of the withdrawal period falls on a Saturday, Sunday, or applicable public holiday, the deadline is extended to the next working day.

How to Request a Return

To exercise your right of withdrawal, you must clearly notify us of your decision before the 14-day withdrawal period expires.

You may submit a return request through our available online return system or contact us at:

returns@seriouslyhappysocialclub.com

Please include your:

Name
Order number
Item or items you wish to return
Email address used to place the order

You do not need to provide a reason for exercising your statutory right of withdrawal.

Once your return request has been received, we will provide you with the appropriate return instructions and return address.

Please do not send merchandise to the return address printed on the original shipping package unless we specifically instruct you to do so. Because our products are produced and fulfilled through a network of production partners, the address printed on a shipping label may not be the appropriate address for customer returns.

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after notifying us.

Return Shipping Costs

For an eligible return made because you have changed your mind under the EU right of withdrawal, you are responsible for the direct cost of returning the goods.

We strongly recommend using a tracked or otherwise verifiable shipping service and retaining your proof of shipment until your refund has been completed.

Different rules apply when an item is defective, damaged, incorrect, or not as described. Please see Damaged, Defective or Incorrect Items below.

Condition of Returned Items

You may inspect or try on an item to determine its nature, characteristics, fit, and function, just as you reasonably would when examining merchandise in a physical shop.

Please handle products with reasonable care.

Where possible, returned products should include their original tags, accessories, and packaging.

You may be responsible for any reduction in the value of an item resulting from handling beyond what is reasonably necessary to inspect or evaluate it.

We do not charge a standard restocking fee for returns made under the EU right of withdrawal.

Refunds

When you validly exercise your right of withdrawal, we will refund the payments due to you under applicable EU consumer law.

This generally includes:

The purchase price of the returned goods; and
The cost of the least expensive standard delivery option we offered for the original order.

If you selected a more expensive shipping method, such as express or premium delivery, any additional amount above the cost of our standard delivery option does not have to be refunded.

Refunds will normally be issued using the same payment method used for the original purchase unless another method is expressly agreed with you.

We will process your refund without undue delay and within the time required by applicable law.

For returned goods, we may withhold the refund until we have received the goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

Cancelling an Order Before Fulfillment

If your item has not yet been fulfilled, you may request cancellation through our available cancellation process.

Because many Seriously Happy products are produced after an order is placed, production may begin quickly.

Once an item has been fulfilled or shipped, it may no longer be possible to stop the shipment. Where the EU statutory right of withdrawal applies, you may instead exercise that right and return the goods according to this policy.

Made-to-Order Products

Many Seriously Happy products are produced on demand after an order is placed.

A product is not automatically excluded from the EU right of withdrawal merely because it is produced on demand.

We will only exclude a product from the statutory right of withdrawal when a specific legal exception applies, such as certain goods made specifically to a customer's individual specifications or clearly personalized for that customer.

Sale and Discounted Merchandise

Sale, promotional, clearance, or discounted merchandise is not automatically considered final sale for EU consumers.

Where the statutory EU right of withdrawal applies, eligible discounted products receive the same withdrawal rights as regularly priced products.

Exceptions to the Right of Withdrawal

EU law provides limited exceptions to the statutory right of withdrawal.

Depending on the product, these may include certain:

Goods made to a customer's individual specifications or clearly personalized;
Sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed;
Goods that deteriorate or expire rapidly; and
Other goods or services specifically excluded from the right of withdrawal by applicable consumer law.

We will only classify a product as non-returnable under this section when an applicable legal exception exists.

Simply describing an otherwise eligible product as “final sale” does not remove a consumer's statutory rights.

Damaged, Defective or Incorrect Items

If your item arrives damaged, contains a manufacturing defect, is incorrect, or is otherwise not as described, please contact us as soon as reasonably possible at:

returns@seriouslyhappysocialclub.com

Please include:

Your order number;
A description of the problem; and
Clear photographs of the item and the issue, where appropriate.

Please do not return a damaged or defective product unless we instruct you to do so.

Depending on the circumstances, we may be able to resolve the issue without requiring the physical product to be returned.

Where goods are defective or do not conform to your order, your rights are separate from the 14-day change-of-mind withdrawal period. We will handle these claims in accordance with the legal guarantees and consumer protections applicable to your purchase.

You will not be required to bear return shipping costs when we require the return of goods because they are defective or non-conforming.