Shipping policy

Shipping Policy

Last updated: August 18, 2026

Seriously Happy products are made to order and shipped directly to you through our network of production and fulfillment partners.

This Shipping Policy explains how production, shipping, tracking, delivery, and shipping-related problems are handled.

1. Made-to-Order Production

Many Seriously Happy products are produced specifically after your order is placed.

Most orders require approximately 2–7 business days for production before shipment, although production times may vary depending on the product, production location, order volume, holidays, and other circumstances.

Production time is separate from shipping or transit time.

Once your order has shipped, you will receive tracking information when tracking is available.

2. Shipping Times

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout whenever available.

Actual transit times depend on factors including:

Delivery destination
Shipping method selected
Carrier
Production location
Customs processing
Weekends and holidays
Weather or transportation disruptions
Other circumstances outside our reasonable control

Delivery estimates are estimates unless we expressly state that a particular delivery date is guaranteed.

If we become aware of a material delay affecting your order, we will provide information or options as required by applicable law.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Charges may vary based on:

Product type
Quantity
Destination
Production location
Shipping method

Because products may be produced at different facilities, shipping costs for an order containing multiple products may differ from the cost of shipping a single item.

The shipping amount shown and accepted at checkout is the amount applicable to your order unless an adjustment is required and permitted by applicable law.

4. Multiple Packages

Items in the same order may occasionally be produced at different facilities.

As a result, your order may:

Arrive in more than one package
Have more than one tracking number
Arrive on different days

Receiving only part of an order does not necessarily mean that another item is missing.

Please review all tracking information associated with your order before reporting a missing item.

5. Tracking

When tracking is available, we will send tracking information to the email address associated with your order.

Tracking information may take some time to update after a shipping label is created.

Carrier tracking systems are operated by third parties, and Seriously Happy cannot guarantee the accuracy or timing of every carrier tracking update.

If tracking has not updated for an extended period or your package appears to be delayed, please contact us at:

returns@seriouslyhappysocialclub.com

Please include your order number.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country

before submitting your order.

If you discover an address error, contact us immediately at:

returns@seriouslyhappysocialclub.com

Because production can begin quickly, we cannot guarantee that an address can be changed after an order has entered production or fulfillment.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, free replacement or reshipment is not guaranteed. Additional production or shipping charges may apply.

7. Customs, Duties & Taxes

International orders may be subject to VAT, customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Where taxes or duties are collected from you during checkout, those amounts will be displayed as part of your transaction.

In some destinations, additional charges may instead be assessed by customs authorities or the carrier upon import or delivery.

Any applicable charges and responsibility for payment will be handled according to the information disclosed during checkout and applicable law.

Customs processing may also affect delivery times.

8. Delayed Shipments

Occasional delays can occur because of production demand, carrier disruptions, customs processing, severe weather, holidays, transportation problems, or other circumstances.

If an order cannot be shipped or delivered within a timeframe promised to you, we will handle the delay in accordance with applicable consumer law, including providing cancellation or refund options where required.

Please contact us if you believe your shipment has been significantly delayed:

returns@seriouslyhappysocialclub.com

9. Lost Packages

If your package appears to be lost, please first:

Review the tracking information.
Confirm that the shipping address on your order is correct.
Check with other members of your household.
Check with your building reception, mailroom, or neighbors where appropriate.
Contact the local carrier or post office to determine whether the package is being held for collection.

If the shipment still cannot be located, contact:

returns@seriouslyhappysocialclub.com

Please include your order number and any relevant tracking information.

For U.S. domestic and qualifying regional European shipments that have not been delivered within 30 calendar days, please report the issue promptly.

For other international shipments that have not been delivered within 45 calendar days, please report the issue promptly.

To allow us to pursue a claim with our production and shipping partners, we ask that you contact us within 7 days after the applicable period above has ended.

If the package is confirmed lost and the loss was not caused by incorrect or incomplete customer-provided delivery information, we will provide the appropriate replacement or refund in accordance with our applicable Refund, Reprint & Return Policy and consumer law.

10. Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it, please:

Verify the delivery address
Check around the delivery location
Check with household members
Check with neighbors, reception desks, or mailrooms where appropriate
Contact the carrier or local post office

Then contact us at:

returns@seriouslyhappysocialclub.com

We will review the available tracking and fulfillment information and assist with determining what happened.

A carrier's “delivered” scan does not automatically determine the outcome of every claim. Claims will be evaluated based on the circumstances and applicable consumer protections.

11. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
Failed delivery attempts
Failure to collect a package
Carrier or customs issues
Other delivery problems

Do not use the return address printed on the shipping package for customer returns.

Our products are fulfilled through multiple production facilities, and an address appearing on a package may be intended only for undeliverable shipments and may not be an authorized customer return location.

If your package is returned to sender, contact us at:

returns@seriouslyhappysocialclub.com

We will review the circumstances and advise you of the available options.

12. Damaged or Incorrect Deliveries

If your package arrives damaged, the product is defective, or you receive an incorrect product, please do not mail it back unless we specifically instruct you to do so.

Instead, contact us within the time specified in our applicable Refund, Reprint & Return Policy at:

returns@seriouslyhappysocialclub.com

Include your order number and clear photographs showing the issue.

Qualifying claims may be resolved through a replacement or refund without requiring the original item to be returned.

13. International & EU Orders

We ship to the countries made available during checkout.

Shipping availability may vary by product because not every product or production partner can ship to every destination.

For customers entitled to European Union consumer protections, nothing in this Shipping Policy limits your mandatory rights concerning delivery, cancellation, refunds, legal guarantees, or the right of withdrawal.

Please also review our EU Right of Withdrawal & Returns Policy.

14. Returns Are Different From Undeliverable Packages

The return address appearing on the original shipping label is not necessarily a customer return address.

If you wish to return an eligible product, please follow the instructions in the applicable Refund & Return Policy and obtain return instructions from us first.

Do not send merchandise back without authorization.