Refund policy
U.S. Refund, Reprint & Return Policy
At Seriously Happy, each product is made to order especially for you. Because we do not maintain traditional retail inventory, our return and exchange policy is a little different from that of a conventional clothing store.
We stand behind the quality of our products and will make things right when there is a manufacturing, printing, fulfillment, or shipping problem.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.
Please review product descriptions, available colors, and size guides carefully before placing your order.
If you received exactly the product, size, and color you ordered, but decide that you would prefer something different, we are unable to provide a refund, return, or free replacement.
This does not apply when the item itself is defective, damaged, incorrectly manufactured, or different from what you ordered.
Damaged, Defective or Incorrect Products
If your product arrives damaged, has a manufacturing or printing defect, or you receive an incorrect product, please contact us within 30 days of delivery at:
returns@seriouslyhappysocialclub.com
Please include:
- Your name
- Order number
- A brief description of the problem
- Clear photographs showing the product and the issue
Depending on the type of problem, we may request additional photographs or measurements.
For example, if the issue concerns sizing, print placement, or another measurable manufacturing problem, we may ask you to photograph the item laid flat with a ruler or measuring tape showing the discrepancy.
If multiple items with the same design are affected, we may ask for a photograph showing all affected items together.
Please keep the item until your claim has been resolved.
Reprints & Refunds
If we confirm that your item has a qualifying manufacturing, printing, or fulfillment issue, we will provide an appropriate resolution, which may include:
- A replacement at no additional charge; or
- A refund.
In most cases involving a confirmed defective or damaged product, you will not need to return the original item.
Please do not mail a defective product back to the address shown on your shipping package unless we specifically instruct you to do so.
If a refund is approved, it will be issued through the original method of payment whenever possible.
Normal Production Variations
Because our products are manufactured and decorated individually, minor variations can occur between products.
Small variations that are normal to the printing, embroidery, cutting, sewing, or manufacturing process are not considered defects.
Likewise, minor differences between the appearance of a product on a screen and the physical product may occur because of differences in displays, materials, printing methods, and manufacturing processes.
We evaluate quality claims based on whether the product falls outside the normal manufacturing tolerances for that product and production method.
Wrong Size or Color Ordered
If the product you receive matches the size and color shown on your order, we cannot provide a free replacement, exchange, or refund because another size or color would be preferred.
Please check the product's size guide before ordering.
If the wrong size or color was actually produced or shipped, rather than incorrectly selected when the order was placed, please contact us within 30 days. That is considered a fulfillment issue and will be reviewed accordingly.
Lost Packages
If a U.S. order has not arrived within 30 calendar days of the expected delivery timeframe, please:
- Confirm that the shipping address provided with your order is complete and correct.
- Check the tracking information.
- Contact your local post office or carrier to make sure the package is not being held for pickup.
- Contact us at returns@seriouslyhappysocialclub.com within the following 7 days if the package still cannot be located.
We will investigate the shipment with our fulfillment and shipping partners.
If the package is determined to be lost and the loss was not caused by an incorrect address or other customer-provided information, we will provide the appropriate replacement or refund.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If a package cannot be delivered because the shipping address provided with the order was incorrect or incomplete, a free replacement or full refund is not guaranteed.
If the shipment is returned because of an address error, contact us at returns@seriouslyhappysocialclub.com and we will review the available options.
Additional production or shipping charges may apply if the product must be produced and shipped again.
Order Cancellations & Changes
Because our products are made to order, production may begin shortly after an order is placed.
If you need to cancel or change an order, contact us immediately at:
returns@seriouslyhappysocialclub.com
We will make every reasonable effort to accommodate your request before the order enters production.
Once production has begun, cancellation or modification may no longer be possible.
How to Report a Problem
Please email:
returns@seriouslyhappysocialclub.com
Include your order number and photographs or other documentation showing the problem.
The more clearly we can see and understand the issue, the faster we can evaluate it and arrange the appropriate resolution.
Do not return or mail a product unless we specifically instruct you to do so.
Contact
Seriously Happy
returns@seriouslyhappysocialclub.com
This policy applies to U.S. orders and does not limit any rights or remedies that cannot be waived under applicable federal, state, or local law.